When are Welly Jelly™ orders shipped?

CONSUMER ORDERS:
Orders are packaged and shipped usually within 72 hours, during business hours, Monday – Friday,  8am – 5pm.
Unless otherwise noted.

Please be aware that online orders, placed from Friday to Sunday, will not be packaged till the following Monday.
If you select USPS First Class Mail or Priority Mail, these services usually take 1-3 business days, starting the day after
package pickup at our facility.

WHOLESALE AND RETAIL CUSTOMER ORDERS:
Please be aware that large quantity wholesale orders may be subject to production delays. Please call ahead.

Do you ship outside of the United States?

No. We do not sell or ship outside the United States.

Who is the Welly Jelly™ shipping carrier and what are the standard shipping rates?

Our carrier is USPS. We have options for first class mail and multiple priority rates that you may select during checkout. Please note that packages sent with “free shipping” are sent via first class mail. If you wish to use priority mail, please select priority mail during checkout.

Who is responsible for risk of loss?

All items purchased from Welly Jelly™ are made pursuant to a shipping contract. This basically means that the risk of loss and title for such items pass on to the customer, upon delivery to the selected USPS shipping service. We do not accept responsibility for shipments that have been damaged, or lost in transport by USPS.

Can Welly Jelly™ shipments be tracked?

Yes, a tracking number is provided by our shipping carrier, USPS.
Please look for your tracking number link in your email (after completed purchase and order fulfillment). Your tracking number is also available in your My Account dashboard, in your Order Details pages.

Who is Responsible for tracking shipments and resolving shipping issues?

Customers are responsible for their packages. Customers must track packages and work with the USPS to resolve any shipping issues or delays.

If you have checked the status of your package using the USPS online tracking tool, and your package has not arrived by day 7, please contact  your local Post Office to resolve the issue, or use the USPS courtesy links provided below.

COURTESY LINKS:
USPS Tracking Tool
Find Missing Mail — Steps To Find Missing Mail + Submission Forms
USPS, Where Is My Package? – Force Form

What about shipping accuracy?

Please make sure your shipping address is correct.
This is your responsibility, as the customer to receive your shipment.
We do not accept responsibility for shipments that have been damaged or lost in transport by USPS.

Welly Jelly’s™ Goal is to Keep You Happy, Healthy, and Well.

We strive to produce the highest quality product and package our gourmet beans in air-tight, resealable packaging to ensure our jelly beans are fresh when they reach your doorstep.

With this in mind…
Please be aware that while Welly Jelly™ beans are a non-perishable food product, have a long shelf life, and do not melt like some other candy edibles — it is, therefore our general policy that we do not accept returns, or provide refunds on our products.

If you do find that there is an issue with your jelly bean content or packaging, please contact us within 30 days from receiving your order. Please use this link to contact us.

We will determine if there is a valid issue and respond promptly once the issue has been verified.
If we determine, that we must review the product in question, the customer will be responsible for return shipping charges.

Please Note:

We are NOT responsible for how you store your product when received.

We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.

We also do not accept responsibility for shipments that have been damaged or lost in transport by USPS.

Please make sure your shipping address is correct.
This is your responsibility, as the customer to receive your shipment.